Tracking Notes for EmmaB

All plugged in and Initial Diagnosis Underway.

Windows Booting in a loop, Further diagnosis underway.

Safe mode, Last known, and normal continue to make the pc power cycle.

Suspected Currupted Windows System Files.

Further Diagnosis Underway.

Identified Stop code 0×00000024.

This stop error means that your ntfs file system is corrupt (damage in the file system, bad hard drive data, corrupt SCSI or IDE drivers or a corrupt ntfs.sys file).

Preparing to run Repair – Chkdsk /r

Upon checking Bios noted the following.

CPU Temp: 52c
Board Temp: 32c

Preparing to run chkdsk /r

upon trying to boot into recovery console from boto disk, Pc started skipping screens from boot cd, will try another disc to check boot cd not currupt.

Trying another boot disc for chkdsk repair now.

Waiting for Recovery Console to load, taking longer than usual to examin Hard Disk.

No activity on HDD so will run a diagnostic on the HDD to determin any problems there.

Running memtest before HDD to rule out faulty ram.

Memtest passed with 1 pass, although in ideal situations more passes give a better indication, 1 pass generally will show some kind of error, however because nothing was found during pass one, i’m moving onto testing the HDD.

HDD Diagnostic Passed with no error’s detected.

Further Diagnostic’s underway.

Chkdsk /r will not work, looks like data on drive is too currupted, message reported by chkdsk is : the volume appears to have one or more unrecoverable problems.

Will run further diagnostics soon.

PC will now boot into safe mode, however A backup needs to be done before anything further.

Ran a further scandisk within safemode and after backing up, and pc will now boot into normal mode.

however I have now noticed they have a Windows Home Legal Sticker and have XP Pro installed.

Will need to advise customer of this and there options of resolving it.

Customer is happy for me to do whatever is needed to make it legal again.

XP downgraded, Activation problem 0×80004005

This problem may occur if a file that the Windows Product Activation (WPA) requires is damaged or missing. This behavior occurs if one or both of the following conditions are true:
A third-party backup utility or an antivirus program interferes with the installation of Windows XP.
A file that WPA requires is manually modified.

Will resolve this now.

followed instruction as Microsoft stated, it failed, so will try to reset the OOBE so windows can be activated.

Windows now booting ok, updates are bieng installed, Customer has also stated they would like a memory upgrade as it’s running slow on 256mb shared.

Pc ok, just waiting on memory.

Memory arrived, fitted and memtest underway.

Will leave over night.

All ok, Delivered back to customer.